Cancellation Policy

At Harper Lane London, we understand that plans can change. That’s why we offer a 24-hour cancellation window from the time your order is placed.

Within 24 Hours:
If you wish to cancel your order, please contact us at support@harperlane-london.com within 24 hours of placing it. We’ll be happy to process your cancellation and issue a full refund, provided the order has not yet been dispatched.

After 24 Hours:
Once the 24-hour period has passed, your order will be sent for processing. At this stage, we’re no longer able to cancel the order as it is being prepared for dispatch.

If Your Order Has Already Been Dispatched:
Unfortunately, once an order has been dispatched, we’re unable to cancel it. However, you may still request a full refund by following our Returns Policy. You will need to return the item(s) to us first before the refund can be processed.

We appreciate your understanding and encourage you to get in touch as soon as possible should you wish to make any changes to your order. ✨