Privacy Policy

Effective Date: 1.2.2025

Harper Lane ("we", "our", "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.vivafemme.co (the "Website") or engage with our services.

By using our Website, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Website.

For any questions or concerns, contact us at: info@vivafemme.co

SECTION 1 - INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our Website and appreciate your interest. Below, we inform you about how we handle your personal data when using our Website. Personal data refers to all data that can be used to personally identify you.

1.2 The responsible entity for data processing on this Website under the Personal Information Protection and Electronic Documents Act (PIPEDA) in UK is Harper Lane. The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 This Website uses SSL or TLS encryption for security purposes and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries sent to the controller). You can recognize an encrypted connection by the 'https://' string and the lock symbol in your browser's address bar.

SECTION 2 - DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our Website for purely informational purposes, i.e., without registering or transmitting information to us, we only collect the data that your browser transmits to our server (so-called 'server log files'). When you access our Website, we collect the following data:

- Visited website

- Date and time of access

- Amount of data sent (in bytes)

- Source/reference from which you accessed the page

- Browser used

- Operating system used

- IP address (possibly anonymised)

Processing is carried out based on our legitimate interest in improving the stability and functionality of our Website. This data is not shared or otherwise used. However, we reserve the right to review server log files if there are specific indications of illegal use.

SECTION 3 - COOKIES

To enhance your experience on our Website and enable certain functions, we use cookies. These are small text files stored on your device. Some cookies are deleted at the end of your browsing session, while others remain on your device to recognize your browser during your next visit.

Cookies serve various functions:

- Session cookies: Deleted when you close your browser.

- Persistent cookies: Stored for a defined period for tracking purposes.

- Third-party cookies: Set by partners for advertising and analytics.

You can adjust your browser settings to:

- Be informed about cookies.

- Accept or reject cookies on a case-by-case basis.

- Disable cookies entirely.

Please note that disabling cookies may limit the functionality of our Website.

SECTION 4 - CONTACTING US

When you contact us (e.g., via contact form or email), we collect and store personal data only for the purpose of processing your inquiry.

Legal basis:

- Processing necessary for contract fulfilment under PIPEDA.

- Legitimate interest in responding to inquiries.

Your data will be deleted once your request has been resolved, unless legal retention obligations apply.

SECTION 5 - DATA PROCESSING FOR CUSTOMER ACCOUNT AND ORDER FULFILLMENT

When you register an account or place an order, we process your personal data to fulfill the contract.

Legal basis:

- Processing necessary for contract execution.

You can request account deletion at any time. After contract fulfillment, your data will be stored according to tax and commercial retention periods and deleted afterward unless further processing is legally required.

SECTION 6 - DIRECT MARKETING AND EMAIL COMMUNICATIONS

6.1 Newsletter Subscription

If you sign up for our newsletter, we will use your email address for promotional purposes.

- Subscription follows a double opt-in process (confirmation email required).

- You can unsubscribe anytime via the provided link.

Legal basis:

- Consent-based processing under PIPEDA and Canada’s Anti-Spam Legislation (CASL).

6.2 Marketing Emails to Existing Customers

If you have previously purchased from us, we may send you marketing emails related to similar products. You can opt out at any time.

SECTION 7 - ORDER PROCESSING & PAYMENT SERVICES

For order fulfilment, we may share your personal data with:

- Shipping providers

- Payment service providers (e.g., Stripe, PayPal)

Each third party is contractually obligated to protect your data and comply with Canadian privacy laws.

SECTION 8 - SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal data. However, we may disclose personal data under the following circumstances:

- Legal Compliance: If required by law or regulatory authorities.

- Business Transfers: If our company is acquired or merged with another business.

SECTION 9 - SOCIAL MEDIA & THIRD-PARTY SERVICES

We may use social media plugins (e.g., Facebook, Instagram). Clicking on these plugins may allow these platforms to track your activity on our Website. We are not responsible for the data processing practices of these third-party services.

SECTION 10 - YOUR RIGHTS UNDER CANADIAN PRIVACY LAWS (PIPEDA & CASL)

As a Canadian resident, you have the right to:

- Access Your Data – Request a copy of your personal information.

- Correct Your Data – Request corrections to inaccurate information.

- Withdraw Consent – Opt out of marketing communications at any time.

- Request Deletion – Ask us to delete your personal data, unless required by law.

- Data Portability – Request a structured format of your data for transfer.

To exercise these rights, contact us at info@harperlane-london.com

SECTION 11 - DATA SECURITY & RETENTION

We implement strict security measures to protect personal data, including:

- SSL encryption for secure transactions.

- Access control to limit who can view personal data.

- Secure payment processing (we do not store credit card details).

We store your data only for as long as necessary to fulfil its purpose or comply with legal requirements.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Any changes will be posted on this page, and it is your responsibility to review it periodically. Continued use of our Website after changes take effect constitutes acceptance of the updated Privacy Policy.

SECTION 13 - CONTACT INFORMATION

If you have any questions about this Privacy Policy, contact us at:

Email: info@harperlane-london.com