Return Policy

At Harper Lane London, your satisfaction means everything to us. If something isn’t quite right, don’t worry — we’ve got you covered.

 

Cancellation Policy:
Orders can be cancelled within 24 hours of purchase.
To cancel, email us at info@harperlane-london.com with your order number.

Once your order begins processing or has been shipped, cancellations are no longer possible — but don’t worry, you can still return the item using the steps below.

Please refer to our Cancellation Policy page. 

Return Eligibility:
Items may be returned within 30 days of delivery if they meet the following criteria:

  • Unused, undamaged, and in original packaging

  • Includes all parts and components

  • Not showing signs of misuse or mishandling

Returns that don’t meet these conditions may be declined.

Return Shipping:

  • Return shipping costs are not covered by us

  • Customers are responsible for all return postage and any customs duties

  • Use tracked shipping to ensure safe delivery

Return Process:

  1. Email info@harperlane-london.com with:

    • Your order number

    • Reason for return

    • Photos (if the item is damaged or defective)

    • Your full name and address

  2. Wait for our team to provide the correct return address

  3. Print and include the return form inside the package

  4. Share your tracking number with us once shipped

Do not send returns to the sender address — we will provide the correct one.

Refunds:

  • Once your return is received and inspected, we’ll process your refund within 7 business days

  • Refunds are sent back to your original payment method

  • Items returned in used or damaged condition may not qualify for a full refund

Need Help?
Questions or concerns? Just reach out to info@harperlane-london.com — we’re here to help.