Return Policy
At Harper Lane London, your satisfaction means everything to us. If something isn’t quite right, don’t worry — we’ve got you covered.
Cancellation Policy:
Orders can be cancelled within 24 hours of purchase.
To cancel, email us at info@harperlane-london.com with your order number.
Once your order begins processing or has been shipped, cancellations are no longer possible — but don’t worry, you can still return the item using the steps below.
Please refer to our Cancellation Policy page.
Return Eligibility:
Items may be returned within 30 days of delivery if they meet the following criteria:
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Unused, undamaged, and in original packaging
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Includes all parts and components
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Not showing signs of misuse or mishandling
Returns that don’t meet these conditions may be declined.
Return Shipping:
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Return shipping costs are not covered by us
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Customers are responsible for all return postage and any customs duties
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Use tracked shipping to ensure safe delivery
Return Process:
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Email info@harperlane-london.com with:
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Your order number
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Reason for return
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Photos (if the item is damaged or defective)
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Your full name and address
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Wait for our team to provide the correct return address
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Print and include the return form inside the package
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Share your tracking number with us once shipped
Do not send returns to the sender address — we will provide the correct one.
Refunds:
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Once your return is received and inspected, we’ll process your refund within 7 business days
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Refunds are sent back to your original payment method
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Items returned in used or damaged condition may not qualify for a full refund
Need Help?
Questions or concerns? Just reach out to info@harperlane-london.com — we’re here to help.